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July 16, 2021
9 a.m. - 4 p.m.
Hosted Virtually by Coastal Carolina University
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Friday, July 16 • 2:00pm - 2:45pm
Leadership Through Process Optimization During Challenging Times

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Assessment, academic success, and retention are at the forefront of higher education. When budgets and programs are systematically reduced, universities and colleges can face these challenges by applying process optimization techniques. Since the 1980s, businesses have been utilizing process optimization tools, such as Lean Six Sigma and Agile, in order to improve internal processes and build efficiencies. Once a problem or issue has been identified, institutional leaders must determine the most appropriate process optimization methodology. Successful outcomes require leadership teams that believe that process improvement is more than just a toolkit to solve problems or a collection of methodologies and processes. In times of crisis, such as a global pandemic, cross-functional teams within a higher education environment that are employing these techniques create direct change beyond a specific unit or department. When properly implemented, cross-functional teams generate useful data for outcome-driven decision-making and future projects. Project management, using tools such as Lean Six Sigma, and Agile, will then drive services, initiatives, and programs aimed at improving the entire institution. Process optimization enables leadership to open up a dialogue and uncover areas of improvement to facilitate a better experience for the campus community.

avatar for Lourdes Fuentes Slater

Lourdes Fuentes Slater

Chief Executive Officer, Kartal Legal LLC
I am a graduate of the University of Pennsylvania Law School and a litigator by training. In addition to being a partner at a litigation firm in New York City, two years ago I founded a legal operations and technology management consulting firm with a focus on design thinking and... Read More →
avatar for Kathleen (Katie) Brown

Kathleen (Katie) Brown

Associate Dean for Information Resources, Charleston School of Law
Kathleen (Katie) Brown is the Associate Dean for Information Resources at Charleston School of Law. Ms. Brown’s research and scholarship interests are in intellectual property, acting skills for lawyers, legal technology, management, and various legal research related topics. She... Read More →
avatar for Jessica de Perio Wittman

Jessica de Perio Wittman

Librarian / Library Support, UConn Law School
Jessica de Perio Wittman serves as the Director of the Law Library and Associate Professor of Law.  Professor de Perio Wittman directs all library operations and oversees the day-to-day operations of the information technology systems, equipment and services for the law school campus... Read More →

Friday July 16, 2021 2:00pm - 2:45pm EDT
Zoom Room 7